PUBLIC PROTECTOR SOUTH AFRICA RELEASES KEY FINDINGS FOR Q3 OF 2025/2026 FINANCIAL YEAR

MEDIA STATEMENT

Date: Wednesday, 31 December 2025

For immediate release

Attention: Editors / News desks

SUBJECT: PUBLIC PROTECTOR SOUTH AFRICA RELEASES KEY FINDINGS FOR Q3 OF 2025/2026 FINANCIAL YEAR

The Public Protector South Africa (PPSA) has finalised 768 investigations during the third quarter of the 2025/2026 financial year, ending 31 December 2025. These include 638 service delivery complaints, 107 good governance and integrity matters, and 23 early resolution cases. The new target of resolving complaints through Alternative Dispute Resolution mechanisms bore fruit as 41.3% of complaints resolved in this quarter were finalised through this process. 88,2% of the 768 complaints, which were resolved in this quarter were finalised within the prescribed timeframes. The findings, published in line with the Constitution and the Public Protector Act, highlight the PPSA’s commitment to addressing complaints and improving governance.