Public Protector South Africa Releases Investigation Reports

Subject: Public Protector South Africa Releases Investigation Reports

 

The second quarter of the 2023/2024 financial year has seen the Public Protector South Africa (PPSA) continue to fulfill its mandate, as an institution supporting and strengthening South Africa’s invaluable constitutional democracy.

 

As a complaints resolution office, our point of departure is that any complaint lodged with the PPSA is potentially a symptom of underlying organizational deficiencies, in areas such as systems, procedures and human error or conduct. By addressing the underlying deficiencies in the systems that are the causes of complaints, the PPSA aims to reduce the number of individual complaints, in turn, working collaboratively with stakeholders to get problems resolved and to provide constructive feedback that addresses the root causes of complaints and prevents recurrence, as such enables institutions to strengthen their administrative and governance systems.

 

Our investigations are approached using an enquiry process that seeks to determine what happened, what should have happened, is there a discrepancy between what happened and what should have happened, and does that deviation amount to improper conduct and/or undue delay? The question regarding what happened is resolved through a factual enquiry relying on the evidence provided by the parties and independently sourced during the investigation.

 

The Acting Public Protector Adv. Kholeka Gcaleka hereby publishes findings in respect of ten, amongst no less than 790 investigations recently concluded by the institution during the second quarter of the 2023/2024 financial year. Of the 790 investigations, 646 are classified as service delivery related, 144 are Good Governance and Integrity investigations, and 101 are early resolution matters.