Public Protector closes service centers temporarily as part of efforts to contain the coronavirus

All 19 of the Public Protector’s offices across the country will be closed temporarily as of Tuesday, 24 March, 2020, Public Protector Adv. Busisiwe Mkhwebane announced on Monday.

Adv. Mkhwebane said the interim closure was in line with the measures announced by President Cyril Ramaphosa a week ago in an effort to contain the spread of the Coronavirus/Covid-19 pandemic.  

During the period of the interim closure, members of the public who wish to lodge service or conduct failure complaints will be able to do so via alternative means such as email, post, fax and the website.

Emailed complaints can be sent to while posted mail can be addressed to Private Bag X677, Pretoria, 0001. Alternatively, complainants can use fax line 012 362 3473, or upload complaints on

Those with customer complaints can email while those who wish to track progress on their complaints can liaise directly with investigators via email. 

Executives, Senior Managers and Provincial Representatives will be on standby to attend to enquiries from the public over the telephone and through email. 

For more on the list of contacts, follow these links: 

Contacts for Head Office

Contacts for Provincial Offices

Published Date: 
Monday, March 23, 2020