Complaint Process - Overview
How does one complain to the Public Protector?
Should your complaint be about prejudice, you should try to
solve the problem yourself before complaining to the Public
Protector, for example by:
- speaking to the official(s) involved or, if that does not
- writing to the person in charge of the official(s), for
example the Head of the Department, or the Chief Executive
Director, or the Town Clerk.
You may also consider approaching your member of the National
or Provincial Parliament. Only if you are then still unable to
solve the problem, should you write to the Public Protector. The
following information should be contained in the letter:
- the nature of the complaint
- background and history of the complaint
- the reasons why you feel the complaint should be
investigated by the Public Protector
- the steps you have taken to solve the problem yourself (if
applicable). You should mention names of the officials you
have been dealing with, on what dates, and what was said.
Copies of any correspondence between you and the officials
should be attached to your letter.
- a telephone number where you can be reached, if you have
In some instances the Public Protector may require a
statement under oath before investigating.
If you are unsure whether your problem is something the
Public Protector will investigate, or if you cannot write, you
can phone the Public Protector's office. There are trained
professional staff members who will listen to a complaint, big
or small, and conduct investigations. In some cases the staff
can help people to find quick solutions to their problems. The
staff can also tell you where to complain if the Public
Protector cannot help you.
You could also visit the Office for an interview or
consultation, if you prefer. It is better to write and ask for
an interview in the letter. A complaint must be reported to the
Public Protector within two years from the occurrence of the
Back to Top