Vision and Mission

Our Mandate

To strengthen constitutional democracy by conducting investigations into alleged or suspected improper conduct by organs of state, reporting and recommending remedial action, and enhancing awareness and accessibility to all.

Our Mission

The office of the Public Protector strives to be efficient, effective, accessible, known by all, and with our impartiality accepted, thereby strengthening constitutional democracy in all organs of state.

Our Vision

To be one of the leading Public Protector (Ombudsman) institutions in the world.

Our Values

• Impartiality
  We must ensure impartiality in our interactions with our stakeholders. We shall perform our duties without fear or favour, mindful of the independence of our Office.

• Courtesy
  We will display courtesy to all, treating people with dignity and respect.

• Empathy
  We will be sensitive towards and understanding of our stakeholders' needs and feelings.

• Integrity
  We shall strive to maintain high standards of trustworthiness.

• Accountability
  We shall be willing to give account of our actions and decisions.

• Professionalism
  We shall strive to execute our responsibilities fairly and consistently, with due regard to the facts of each matter before us.