Public Protector calls on civil society to report government service failure
Public Protector Adv Thuli Madonsela has encouraged civil society to report service failure and improper conduct by organs of state, emphasising that her office does not focus only on matters involving high ranking government officials.
“You probably think we investigate corruption cases only because of recent events. The truth is 90 percent of the cases we deal with on a day-to-day basis involve ordinary people and are about delayed or denied services,” she said, speaking at the launch of social justice NGO Khaya College’s Setsi sa Mosadi Centre in Johannesburg on Saturday.
The centre provides paralegal advice to women on a range of issues. It will also host a specialised domestic violence unit that will be run by the Centre for Applied Legal Studies.
The Public Protector told representative or various women’s groups attending the launch that her office has jurisdiction on cases where state organs disregard women’s human rights, adding that her office strives to resolve cases promptly.
She called on the public to trust her office with complaints as it is constitutionally obliged to deal with complaints without fear, favour or prejudice and is independent and subject only to the constitution and the law.
The Public Protector further congratulated Khaya College, saying it would go a long way towards helping the country achieve the vision of an inclusive society where all are treated with dignity and equal consideration regardless of gender, race or nationality.
She vowed to forge relations with organisations such as Khaya College to raise awareness about her office and make its services accessible to communities as envisaged in the constitution of the republic.
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