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Welcome to Public Protector South Africa

The Public Protector is an independent institution established in terms of section 181 of the Constitution, with a mandate to support and strengthen constitutional democracy. A supreme administrative oversight body, the Public Protector has the power to investigate, report on and remedy improper conduct in all state affairs. The Public Protector must be accessible to all persons and communities. Anyone can complain to the Public Protector.


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Lodge complaint

What you need to know before lodging a complaint
 
The complaint must be against an organ of state and a state functionary. You must have exhausted all available avenues to resolve your complaint. These include the
respondent’s own complaints resolution mechanism and/or the sector-specific ombudsman, if any [proceed to lodge complaint]
 
What happens once your complaint has been received
 
All incoming complaints are subjected to a standard assessment process, which seeks to establish if we indeed have jurisdiction on the matter and whether there is any
merit to the claims made in the complaint. Only after this process is the Public Protector in a posission to ... [read more]

Latest Investigation Reports

Report No. 16 of 2021/22 on a joint-investigation with the South African Human Rights Commission (SAHRC) into allegations of poor socio-economic conditions, lack of essential services, its potential prejudice and impact of fundamental human rights in the
07/09/2021
Report No. 16 of 2021/22 on a joint-investigation with the South African Human Rights Commission (SAHRC) into allegations of poor socio-economic conditions,...
Report 7 of 2021/22 on an investigation into allegations of maladministration and improper conduct in connection with the failure by the South African Police Service: Limpopo Province to provide the complainant with reasons why he had not been re-enlisted
06/30/2021
Report 7 of 2021/22 on an investigation into allegations of maladministration and improper conduct in connection with the failure by the South African Police...

Latest News

PP and DPP discusses the role of PP in helping victims of gender victimization failed by criminal justice system
26/08/21

The Public Protector, Adv. Busisiwe Mkhwebane, and Deputy Public Protector Adv. Kholeka Gcaleka will be live on several community... [read more]

Public Protector’s office briefs Gauteng Portfolio Committee on Alexandra findings, addresses gender events in Gauteng and Northern Cape
25/08/21
 
Deputy Public Protector Adv. Kholeka Gcaleka will on Thursday afternoon brief the Gauteng Cooperative Governance and Traditional Affairs (CoGTA) and Human Settlements... [read more]