Welcome to Public Protector South Africa

The Public Protector is an independent institution established in terms of section 181 of the Constitution, with a mandate to support and strengthen constitutional democracy. A supreme administrative oversight body, the Public Protector has the power to investigate, report on and remedy improper conduct in all state affairs. The Public Protector must be accessible to all persons and communities. Anyone can complain to the Public Protector.

Lodge complaint

What you need to know before lodging a complaint
 
The complaint must be against an organ of state and a state functionary. You must have exhausted all available avenues to resolve your complaint. These include the
respondent’s own complaints resolution mechanism and/or the sector-specific ombudsman, if any [proceed to lodge complaint]
 
What happens once your complaint has been received
 
All incoming complaints are subjected to a standard assessment process, which seeks to establish if we indeed have jurisdiction on the matter and whether there is any
merit to the claims made in the complaint. Only after this process is the Public Protector in a posission to ... [read more]

Latest Investigation Reports

Report no 30 of 2017/2018 on an investigation into alleged unfair treatment by the North West Department of Public Works and Roads in failing to compensate the complainats for loss of tools of trade and materials purchased and left on site at Lesedi clini
12/19/2017
Report no 30 of 2017/2018 on an investigation into alleged unfair treatment by the North West Department of Public Works and Roads in failing to compensate the...
Report No. 29 of 2017/18 on an investigation into allegation of misappropriation of public funds, improper conduct and maladministration by the Eastern Cape Provincial Government and other organs of state in connection with
12/04/2017
Report No. 29 of 2017/18 on an investigation into allegation of misappropriation of public funds, improper conduct and maladministration by the Eastern Cape...

Latest News

Statement on the Terms of Reference for the Commission of Inquiry into State of Capture
18/01/18

I issued a statement on the 10 January 2017. This statement has been misinterpreted in various media reports and by commentators. The publication of the statement was intended to suggest... [read more]

Public Protector welcomes appointment of Commission of Inquiry into State Capture
10/01/18

The Public Protector, Advocate Busisiwe Mkhwebane, welcomes yesterday’s announcement by President Jacob Zuma regarding the establishment of a judicial commission of inquiry to be headed... [read more]