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Welcome to Public Protector South Africa

The Public Protector is an independent institution established in terms of section 181 of the Constitution, with a mandate to support and strengthen constitutional democracy. A supreme administrative oversight body, the Public Protector has the power to investigate, report on and remedy improper conduct in all state affairs. The Public Protector must be accessible to all persons and communities. Anyone can complain to the Public Protector.


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Lodge complaint

What you need to know before lodging a complaint
 
The complaint must be against an organ of state and a state functionary. You must have exhausted all available avenues to resolve your complaint. These include the
respondent’s own complaints resolution mechanism and/or the sector-specific ombudsman, if any [proceed to lodge complaint]
 
What happens once your complaint has been received
 
All incoming complaints are subjected to a standard assessment process, which seeks to establish if we indeed have jurisdiction on the matter and whether there is any
merit to the claims made in the complaint. Only after this process is the Public Protector in a posission to ... [read more]

Latest Investigation Reports

Report No.12 of 2022/23 on an investigation into allegations of an undue delay and maladministration by the Government Pensions Administration Agency (GPAA) to obtain the correct tax directive in respect of Mr Casper Buyaphi Mnisi
05/31/2022
Report No.12 of 2022/23 on an investigation into allegations of an undue delay and maladministration by the Government Pensions Administration Agency (GPAA) to...
Report No. 10 of 2022/23 on an investigation into allegations of improper conduct and maladministration against Legal Aid South Africa
05/31/2022
Report No. 10 of 2022/23 on an investigation into allegations of improper conduct and maladministration against Legal Aid South Africa

Latest News

Acting Public Protector to address APAC AGM in Durban
16/08/22

Acting Public Protector Adv. Kholeka Gcaleka will on Wednesday, 17 August 2022 address the Annual General Meeting of the Association of Public Accounts Committees (APAC) in Durban.

... [read more]
PPSA concerned about interference with its functioning in violation of the Constitution
04/08/22

The Public Protector South Africa (PPSA) is concerned about undue political pressure and demands for evidence presented to the institution as part of the ongoing investigation into... [read more]