Welcome to Public Protector South Africa

The Public Protector is an independent institution established in terms of section 181 of the Constitution, with a mandate to support and strengthen constitutional democracy. A supreme administrative oversight body, the Public Protector has the power to investigate, report on and remedy improper conduct in all state affairs. The Public Protector must be accessible to all persons and communities. Anyone can complain to the Public Protector.

Lodge complaint

What you need to know before lodging a complaint
 
The complaint must be against an organ of state and a state functionary. You must have exhausted all available avenues to resolve your complaint. These include the
respondent’s own complaints resolution mechanism and/or the sector-specific ombudsman, if any [proceed to lodge complaint]
 
What happens once your complaint has been received
 
All incoming complaints are subjected to a standard assessment process, which seeks to establish if we indeed have jurisdiction on the matter and whether there is any
merit to the claims made in the complaint. Only after this process is the Public Protector in a posission to ... [read more]

Latest Investigation Reports

Report No. 43 of 2019/20 on an investigation into allegations of maladministration and improper conduct by the Inxuba Yethemba Local Municipality in the Eastern Cape Province relating to the misappropriation of public funds
10/02/2019
Report No. 43 of 2019/20 on an investigation into allegations of maladministration and improper conduct by the Inxuba Yethemba Local Municipality in the...
Report No. 62 of 19/20 on an investigation into allegations of maladministration, tender irregularities and irregular appointments by the Ekurhuleni Metropolitan Municipality
10/02/2019
Report No. 62 of 2019/20 on an investigation into allegations of maladministration, tender irregularities and irregular appointments by the Ekurhuleni...

Latest News

AOMA President Public Protector in Nigeria attending International Ombudsman Expo
28/10/19

Public Protector Adv. Busisiwe Mkhwebane in her capacity as President of the African Ombudsman & Mediators Association (AOMA), is attending the week-long International Ombud Expo in... [read more]

Public Protector Statement on PEU
05/09/19

The Public Protector wishes to clarify that the findings contained in Report No. 32 of the 2018/19 were made against the City of Tshwane, and not PEU Capital Partners (Pty) Ltd (“PEU... [read more]