SA COVID-19 Site

Welcome to Public Protector South Africa

The Public Protector is an independent institution established in terms of section 181 of the Constitution, with a mandate to support and strengthen constitutional democracy. A supreme administrative oversight body, the Public Protector has the power to investigate, report on and remedy improper conduct in all state affairs. The Public Protector must be accessible to all persons and communities. Anyone can complain to the Public Protector.

Lodge complaint

What you need to know before lodging a complaint
 
The complaint must be against an organ of state and a state functionary. You must have exhausted all available avenues to resolve your complaint. These include the
respondent’s own complaints resolution mechanism and/or the sector-specific ombudsman, if any [proceed to lodge complaint]
 
What happens once your complaint has been received
 
All incoming complaints are subjected to a standard assessment process, which seeks to establish if we indeed have jurisdiction on the matter and whether there is any
merit to the claims made in the complaint. Only after this process is the Public Protector in a posission to ... [read more]

Latest Investigation Reports

Report No. 45 of 2019/20 on an investigation into allegations of maladministration in the matter between Mr Te Mahlangu and the Department of Social Development
09/16/2020
Report No. 45 of 2019/20 on an investigation into allegations of maladministration in the matter between Mr Te Mahlangu and the Department of Social...
Report No. 29 of 2019/20 on an investigation into allegations of maladministration by the erstwhile Department of Rural Development and Land Reform currently the Department of Agriculture, Land Reform and Rural Development to allocate approved funds for t
06/19/2020
Report No. 29 of 2019/20 on an investigation into allegations of maladministration by the erstwhile Department of Rural Development and Land Reform currently...

Latest News

Public Protector inundated with COVID-19 related complaints of alleged conduct and service failure
03/08/20

As the country approaches what authorities describe as a difficult period in the fight against the spread of COVID-19, Public Protector Adv. Busisiwe Mkhwebane’s office has over the last... [read more]

Public Protector reacts to the Constitutional Court judgement
29/05/20

Public Protector Adv. Busisiwe Mkhwebane has noted Friday’s Constitutional Court decision to set aside a personal cost order made against her by the North Gauteng High Court in July 2019... [read more]